Get Started without fear

For 60 Days, Your Mistakes are on Us

We want you to jump in and get started with your CNC machine, not be afraid of mistakes and damage.

Mangled Hybrid Table

Mangled Hybrid Table

Mangled Shapeoko 4 BitSetter

Mangled Shapeoko 4 BitSetter

Mangled Shapeoko 5 Pro BitSetter

Mangled Shapeoko 5 Pro BitSetter

Mangled Clamp

Mangled Clamp

Broken Cutter

Broken Cutter

Broken Sweepy

Broken Sweepy

Connector Cut Off

Connector Cut Off

BitSetter Damage

BitSetter Damage

Our 60-Day Mistake Policy

It can be a little scary to try something new; trust us, we’ve been there. For those of you completely unfamiliar with CNC, pulling the trigger on a CNC machine can be daunting. The tech is new, the software is new, and investing money in something so unfamiliar can stop you from buying a machine that you’d really enjoy.

“What if I break my machine during assembly?”

“What if I enter the wrong feed rate?”

“What if I forget to set zero, or set it incorrectly, will I ruin my machine?”

We know from experience that the answer is "probably not." But we felt that saying that might not be enough. So, here’s what we can do to quell those fears:

Starting the day your machine is delivered, we'll cover any mishaps or damage to the machine or Carbide 3D-branded items due to operator error for the first 60 days you own it. Should anything happen, just reach out to us and we’ll get it sorted out. We’ve got you covered.

You should be excited to use your machine, not afraid to damage it.

What's covered?

What's not covered?

As a reminder, connecting third-party accessories (lasers, plasma cutters, etc.) still voids the warranty.

What if I break something?

If you break anything, email us with a photo and a description of the problem and we’ll take care of it, on us.

What if I break something after 60 days?

If you break anything after the first 60 days, that damage would fall under our standard warranty.

The fine print

Our lawyer wrote up the policy in more detail in our warranty. (He thinks we’re crazy for doing this)

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