Shipping Information and Policies

Shipping Locations

We ship from our facilities in California and Illinois, Monday through Friday, excluding standard US holidays. We don't stock everything in both locations, so the exact shipping location will depend on the products being ordered.

Processing Time

Unless otherwise noted on the product pages, most items ship within two business days. This processing time is independent of the shipping method chosen at checkout.

Shipping Times and Methods

Machines purchased with flat-rate shipping are typically shipped via UPS Ground or FedEx Ground.

Other items purchased with our standard flat-rate shipping are shipped via USPS, UPS Ground, or FedEx Ground, depending on which method is the lowest-cost option for your location.

We also offer expedited shipping options for some items. Note that items purchased with expedited shipping are still subject to the processing times listed above.

Shipping Prices

The shipping prices shown during checkout are the rates calculated based on your location. We don't have a lot of control over them, but we regularly negotiate better shipping rates to pass on to our customers.

You can find the exact shipping prices to your location by adding everything you'd like to buy to your cart and then beginning the checkout process. You'll be shown your exact shipping costs before you need to enter any payment information.

Where We Ship To

We ship internationally to most countries. International shipping might be delayed by an additional couple of days for paperwork or to get the correct shipping carrier to make a pickup.

Where We Can't Ship To

There are a number of countries, most notably those in the Middle East, that we don't ship to based on a request from the United States Department of Commerce. We're sorry for the inconvenience; this is not our choice.

There are also a couple of countries in Central and South America that we don't ship to because a number of packages went missing or were held for ransom for additional "customs fees" when they were given to third parties rather than our customers. (The stories would almost be funny if there weren't a lot of money at stake for everyone involved.)

Where Is My Order?

Once your order ships, you will receive an email confirmation with tracking information. Depending on the carrier, it may take up to 24 hours for the tracking information to update.

Can I Pick Up Locally?

Unfortunately, we're not set up to have customers pick up orders. Because our facilities are primarily used for manufacturing, we do not have a safe, designated space where customers can come pick up orders.